Frequently Asked Questions
Everything you need to know about your building and renovation projects.
What are your standard shipping rates for bulk materials?
Shipping rates for bulk items like lumber and drywall are calculated based on weight and distance from our regional distribution centers. You can view the exact cost in your cart before checkout.
Do you offer job site delivery for professional contractors?
Yes, GTS Builders Supply offers scheduled job site delivery. Please contact our logistics team after placing your order to coordinate specific drop-off locations and timing.
What is your return policy for over-ordered supplies?
We accept returns on most unused, unopened items within 30 days of purchase. Please note that custom-cut materials and special-order items are non-refundable.
Are the products sold at GTS Builders Supply contractor-grade?
Absolutely. We pride ourselves on sourcing high-quality, professional-grade materials that meet or exceed industry standards for residential and commercial construction.
Can I apply for a professional credit account?
Yes, we offer credit accounts for established businesses. You can download the application form from our 'Pro Services' page or visit any of our locations to speak with a representative.
How do I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.